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Reflections

Reflection Software Awarded Bronze Brandon Hall Excellence Award in Best Advance in Unique Learning Technology!

Posted by Jessica Arenz on Dec 16, 2016 3:35:40 PM

We are honored to announce that Brandon Hall Group, the leading independent research and analyst organization focused on human capital management practices, has awarded Reflection Software the Bronze Award for Best Advance in Unique Learning Technology as part of their Excellence Awards Program.

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Topics: eLearning, News

5 Tips for Designing Effective Online Training for Retailers

Posted by Jessica Arenz on Apr 5, 2016 10:30:06 AM


It’s hard to stand out in the retail world. You need to have a strong brand and outstanding customer service to build an experience that brings people back for more. Staff interactions are key to that experience, and training is what makes good staff members great. Retailers have increasingly used videos to train employees: According to a recent
Retail TouchPoints report.

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Topics: online training tips, design online training, online training, retail online training

How to Make Employee Training More Effective

Posted by Sean Nabors on Mar 11, 2016 2:57:23 PM

When you invest in employee training, you want to make sure it works. The information conveyed needs to stick, and whatever platform or module you use, it has to be effective. There are several factors that determine whether the learning management system you’re using is going to get the job done.

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Topics: Learning Management System (LMS), training module, employee training, leadership and development

Elevating Your Microlearning with Animation

Posted by Sean Nabors on Mar 8, 2016 11:44:48 AM

How engaging are your training, onboarding and customer service videos?

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Topics: microlearning, employee development, employee training, training and development, animation learning

eLearning Trends for 2016 Include Analytics, Collaboration

Posted by Jessica Arenz on Mar 4, 2016 8:00:00 AM

What are you hoping to accomplish with corporate training this year? This year looks to offer a lot of potential for any organization that wants to improve the way its employees learn and work. Stay up-to-date on what eLearning platforms can offer and look for ways to incorporate them into the way you do business. Here’s what to look for.

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Topics: eLearning, corporate training, corporate training trends

6 Ways to Prevent Harassment in Your Workplace

Posted by Sean Nabors on Feb 17, 2016 12:24:09 PM

You want your employees to be able to work in a comfortable, non-threatening environment. But whether through deliberate malice or ignorance, employees who harass others can quickly make a once-welcoming workplace feel threatening and even dangerous, as well as put the organization at legal risk.

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Topics: Preventing Harassment

What Does CIP Version 5 Compliance Look Like?

Posted by Liesl Mahnke on Jul 17, 2015 9:58:00 AM

Imagine your customers flicking the switch on in their homes, expecting the lights to turn on. When they don’t, they check the circuit breaker, but even that doesn’t work. Using their cell phone, they call you, the energy provider, and a person at the Helpdesk assures the customer that your facility is working on the problem, but your customer still sits in the dark… for a full day.

Such was the situation that eclipsed the Northeastern U.S. in 2003, leaving 50 million energy customers nationwide without power and, for some, without running water for up to two days. In response to this massive blackout 12 years ago, the Federal Energy Regulatory Commission (FERC) has since more closely monitored energy projects and several facets of energy sales to prevent similar situations that could disrupt the flow of energy to consumers.

Even with FERC taking a more proactive approach by implementing new standards and policies to prevent situations that could disrupt the flow of energy to the grid, there is still the possibility that there will be threats. Just a couple years ago, intruders breached the Metcalf substation in California. After cutting the fencing, the intruders stole construction equipment being used for security upgrades; however, despite the severity of the attack, Metcalf did not report the intrusion until five hours later. Only a year before, gunmen attacked the facility and in a move that nearly caused Silicon Valley, the U.S. technology hub, to lose power they shot out 17 transformers. In that earlier attack, the facility was out of service for a month. And both of these recent events demonstrated that energy facilities could still do more to protect the grid.

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Topics: eLearning, Compliance Training, CIP Version 5

No Place for Harassment

Posted by Sean Nabors on Jun 25, 2015 3:30:00 PM

Anti-Harassment: Preventing discrimination is vital for today’s diverse workplaces.

Harassment and discrimination in the workplace is a complex issue for organizations to manage effectively.

“We have gone from punishing behavior that is objectively wrong to that which is subjectively offensive,” according to women’s business issues writer Elizabeth Larson. 

As such, cases of harassment and discrimination suits have become increasingly common, and high-profile and expensive lawsuits have been filed against private companies, non-profit organizations, and the government alike. Though many businesses would like to think they are immune from the possibility of being sued for inappropriate conduct, harassment can affect anyone. And we are all responsible for acknowledging and preventing harassment and discrimination in the workplace.

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Topics: Learning Management System (LMS), eLearning, Preventing Harassment

How learning clarifies and amplifies a company's culture.

Posted by Bryan Robb on Jun 9, 2015 10:17:00 AM

Many executives often believe that an organization’s trademark and logotype not only represents their brand, but is the brand.  

However, while a brand may be powerfully represented by its graphic identity, an organization’s brand is far more than a logo.  A brand is a promise to the consumer, a promise to fulfill a need by providing either a good or service.

 But because many different brands offer the same products and services, it is a the unique mix of an organization’s tangible and intangible values that a customer will consider when selecting a product or service.

These values make up the cornerstone of a company’s brand and set an organization apart. Think for a moment: though many retailers sell food or coffee or clothing, you probably have a place that you visit most often. Maybe it’s because the coffee house uses a secret recipe, or maybe it’s because the clothing is inexpensive but trendy, or because the food is locally sourced, but we all let a company’s values guide our purchasing habits.

For this reason, it is important to recognize your company’s own values and communicate them to your associates, your stakeholders, and your customers every opportunity that you get. Doing so will not only clarify and amplify the culture that your customers experience, but will carve out a deeper niche for your company within the market. By aligning your values with your customer, you will get their buy-in.

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Topics: Learning Management System (LMS), eLearning, Company Culture

​Why learning is at the heart of a lively (and successful) retail brand experience.

Posted by Bryan Robb on Mar 30, 2015 11:46:00 AM

Is your retail service experience delivering on your brand promise?

Great retail brands are rare. For every remarkable experience, there are dozens of forgettable or (even worse) regrettable ones. Creating memorable retail service requires every operational touchpoint within a company be aligned to deliver the desired customer experience and brand promise.

Think of the many points of interaction associated with retail service. Signage, lighting, music, merchandise, flow, and interactivity are a few of the many elements that when carefully designed and controlled can create a phenomenal customer experience. However, there is one element that is often less predictable—your staff.

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Topics: Learning Management System (LMS)